Frequently Asked Questions

Go Magical is a trading name of Go Travel Group (Formally Fly Mickey Travel Limited) – Company No, 12728599, an travel company affiliate of Merlin Travel Group. ATOL number 11770. ‘Pack Peace of Mind’. As affiliates of Merlin Travel Group, our customers benefit from the protections provided under their ATOL Certificate Read More.

As an independent travel affiliate of Merlin Travel Group, our customers are also protect by their membership of PTS Number 5434 (Protected Trust Services). When booking a holiday or single aspect with us, as affiliates of a PTS member, you can be assured that your funds are protected. In the unlikely event that our member fails. All funds are held in an independent Trust Account, for your peace of mind.

Go Magical strongly recommends travel insurance to protect travelers from cancellation fees and penalties, weather events and trip interruption, and the cost of medical assistance, repatriation or other logistics in the event of accident, illness or death. Insurance coverages’ vary; please request travel insurance options from us today.

In addition to your home country in the UK, each country you may travel to has its own visa and passport requirements for entry and exit, some of which are complex and subject to change at short notice. You should always confirm you have the correct travel documents and that they are valid for at least 6 months after your travel is complete. Use official sources, such as the government website for a specific country. Leave plenty of time to obtain the necessary documents prior to travel.

Travel to certain countries may present special risks related to safety, political unrest, local law or other issues. Travelers should always check advice issues by the Foreign & Commonwealth Office here.

Travel to certain countries may present health risks or special health considerations. Travelers should seek advice on recommended vaccinations and precautions from a health professional, ideally at least 8 weeks before departure. Further travel health advice can be found on https://travelhealthpro.org.uk/countries and www.fitfortravel.scot.nhs.uk

Through our affiliations we are able source and promote the very best deals & packages to our customers from multiple preferred travel partners. As we are not tied to any one travel company option, we are free to help create your dream vacations by finding you the best flights, hotels, attraction tickets, car hire, insurance, sightseeing & cruises etc that fits with your budget and requirements.

Purchase travel through Go Magical from Go Travel Group Limited with peace of mind – your money and your dream trip are protected and secure. We will never ask for cash or  personal payments. When booking a holiday or single aspect with us, as affiliates of a PTS member, you can be assured that your funds are protected. All payment are made securely online via this PTS Service.

In the unlikely event that our member fails. All funds are held in an independent Trust Account, for your peace of mind.

Making a payment is easy and quick. Option 1, You can use our card payment gateway to securely pay for your holiday from the comfort of your own home. Option 2, BACS bank transfer your holiday funds directly to our PTS trust account with your own dedicated payment reference Option 3, We can give you a quick call to confirm details and make the payment over the phone for peace of mind that your holiday is secure and booked.

Each travel supplier has its own terms and conditions regarding amendments and cancellations. You should receive these documents when you book your travel but you can always request to see a copy from us at anytime.

As a worldwide travel company, bookings with Go Magical can be made in a variety of currencies (ask us today if your preferred currency is included) however if you are vacationing outside of the UK you may require the local currency of that country your visiting to make purchases while away, such as tipping your servers, buying food & drink or going on excursions.

Contactless is a widely accepted form of payment in many countries across the world. Travellers cheques are also a good option for carrying foreign currency as these are insured against loss or theft. Local banks are your best option for cashing travellers cheques. Some UK Banks also offer alternative currency pre-paid credit cards, ask your personal bank for more information. Lastly you could open a Wise or a Revolut account in the currency of your destination and make transfers into it so you have local funds during your travel on an easy to use card.

You will be supplied with all the information about your booking including supplier details before you leave. However if you need additional help you can always contact our Go Support Team FREE of charge via WhatsApp, Live Chat, Skype & Facebook Messenger so it doesn’t have to cost anything to get the expert advice you require.