Disneyland ParisDisneyland Paris – Policy Update Oct. 2020

Disneyland Paris Resort COVID UK Quarantine Update – October 2020

Disneyland Paris has issued a new policy that addresses the issue of UK Visitors who are affected by the UK quarantine requirements.

If you’re looking for an incredible Halloween experiences, Disneyland Paris is the perfect place to go! But, if you need to changed or canceled a visit to this international park due to certain UK quarantine requirements, then take a close look at the Resort’s policy update.

If you’re in the UK and planning a trip to Disneyland Paris, you already know that currently you have to follow the 14-day quarantine when you return home.

For some guests the quarantine requirement is enough to make them want to modify or cancel their next Disneyland Paris vacation. Now, Disney has specified what options guests have if they need to change their upcoming visit.

Their website specifies this is for existing bookings and arrivals set to occur during the UK quarantine period only.

Arrival at Disneyland Paris Scheduled Within the Next 7 Days
According to the Disneyland Paris website, if you are scheduled to arrive at Disneyland Paris within the next 7 days but you can no longer visit due to the 14-day quarantine needed upon your return to the UK, you can either:

  • Modify your Hotel + Ticket package without amendment fees, or
  • Cancel your package without fees and receive a full refund, which will include insurance and transport if they were booked with Disneyland Paris as part of your package.

If you decide to move your vacation to a new date, you can choose to cancel your Hotel + Ticket package without fees and make a new booking at the current available rate subject to availability.

Disney will then refund you the difference if the price is lower. If the price is higher, you’ll have to pay the difference. You can reach out to the Disneyland Paris reservation team by calling the number on your confirmation email to make these changes.

Arrival at Disneyland Paris Scheduled In Over 7 Days
If, instead, you’re scheduled to arrive at Disneyland Paris in over 7 days, but you can no longer visit due to the 14-day quarantine that would be required when you return to the UK, Disneyland Paris’ “Zen Guarantee” allows you to either:

  • Modify your Hotel + Ticket package without amendment fees, or
  • Cancel your package without fees and receive a full refund, excluding insurance and transport fees, if applicable.

Again, to make this modification or cancellation, guests are invited to call the reservation team at the number indicated on the vacation confirmation email.

Note: Disneyland Paris has warned, that call volumes are very high at the moment so you may experience a longer wait than usual. 

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